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Facts and Question

Facts and Questions

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1. How much is a deposit?

A deposit at Joidiamonds.com is 30% of the total project (50% for Graphic only projects). A deposit is non-refundable.

2. Do you offer refunds?

Yes and no. The initial deposit is non-refundable, however if (for example) we are creating a website, payments are usually completed in stages. The stage that is not complete can be refunded.
e.g. If the design phase has been completed and you’ve made a payment to begin the coding phase, and wish to terminate the project, only phase can be refunded.

3. What is the difference between a retainer, and a deposit?

A retainer fee is an extra fee that ensures availability. By ensuring availability, it allows for proper scheduling not only for your project but others while awaiting your deposit. A retainer is a fixed $27 dollar fee, that is also refundable (please check your individual quote for more info) if you wish not to use Joidiamonds at this time.

4. Do you have penalty fees?

Without a doubt!
This is a business, it’s a job, and everybody needs to be professional. Don’t mistake a freelancer as something that you can brush off when it comes to paying. You have come here, looking to create something to further your business, and I put my all into something I love so you can be great. When that time comes to pay, and you decided to spend the money on shopping on trips or anything else mean you don’t care to much about your own business or mine. I also pay bills, if everybody decided to pay bills when they felt like it, instead of when they are due we’d all be in pretty bad shape. Be professional, be respectful of others. You are given a quote so there should be no surprised when a payment is due. It’s both our businesses that hurt.

Penalty fee -$35

5. When does the penalty fee occur?

Payments are due within two weeks of the invoice (or whatever date is set on the invoice). You’ll receive a reminder email during the second week; the 3rd week will incur the fee.

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1. What file formats do you provide?

Ai, esp, png, jpeg, tiff and pdf are available.
Most projects don’t need the source files. I will automatically provide you with a hi-resolution png for both web and print. The only reason you’d need a source file is if you plan on making changes in the future.
Discounts are applied to those not needed source files. (Ask for it.)

2. How long do you keep files?

All files are kept at least 6months, I’m also here for any minor modifications (free of charge).

3. What do minor revisions include?

Minor revisions come at no extra charge, whether it’s during or after the project is completed. Minor revisions include but aren’t limited to: color change, text change, and placements.

4. Can my work be kept private (not included in the portfolio)?

Of course, just let me know!

5. I don’t have a PayPal account how can i pay?

PayPal accepts all major credit cards, and best of all you don’t need an account to use it.
If you prefer to send a check or a money order, please note the project will not begin until the deposit has been received.

6. How often will I be updated?

Typically design updates are provided every two-three days. If you’re getting a website created, you’ll receive a live link that you can see at any time and what over the progress.

7. Can you provide a rush job?

No job should be a rush job, and more than likely your project isn’t the only one being worked on. Overtime work can/will be provided at an extra cost. (A $45 additional fee.)

8. What is considered overtime?

Overtime includes jobs needed within 5 working days or less (working days are weekend free). All Jobs start within 24hours of the deposit.

9. How long does a website take?

It really depends on the website, and what needs to be done. I’d say on average 4-12weeks for small website and large sites can expect anything from 3-6 months. It’s really a hard question to answer without knowing what needs to be done. If you know what you want, contact and get a more accurate estimate.

10. What's a typical turnaround on graphic projects?

7-10days.

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Branding Package

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Social Package

$110

Social Graphics

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$365

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$550

Dynamic Package

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$199

Psd2Html Package

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